At Gift Series Store, we want you to be completely satisfied with your thoughtful gift purchases. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following products:

  • Adult Water Bottles
  • Kid Water Bottles
  • Glass Bottles
  • Mugs
  • Tumblers
  • Can Coolers

These items may only be returned if they arrive damaged or defective.

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Gift Series Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Reason for Return/Exchange: [Please specify] – Preferred Resolution: [Refund/Exchange for [Product Name]] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Step 2: Wait for Approval

Our team will respond within 2 business days with return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

Step 3: Ship Your Return

Once approved, please ship the item(s) to:

Gift Series Store Returns
4415 Daylene Drive
Detroit, MI 48226
USA

Include the RMA number clearly on the package. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You will receive the product price minus any original shipping costs

Note: Depending on your financial institution, it may take 3-10 business days for the refund to appear in your account.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive the original product
  • If the replacement item costs more, you’ll need to pay the difference
  • For lower-priced exchanges, we’ll refund the difference

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 3 days of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for shopping at Gift Series Store – where every gift tells a story!